Frequently Asked Questions
What makes the PawRest Calming Donut Dog Bed different?
The PawRest Calming Donut Dog Bed features a soft plush surface, deep cushioning and a raised outer rim designed to create a warm, secure and comfortable resting space.
Which size should I choose?
Use your dog’s sleeping position and body length as the main guide.
- 50 cm — suitable for small dogs
- 70 cm — suitable for medium-sized dogs
- 90 cm — suitable for larger dogs
Measure your dog while they are lying in their usual sleeping position and allow extra room for comfort.
What colours are available?
The PawRest bed is currently available in:
- Charcoal Grey
- Blush Pink
- Mocha Swirl
- Sage Green
Colour appearance may vary slightly depending on lighting and screen settings.
Is the bed machine washable?
Yes. The bed has a machine-washable cover.
Always follow the care instructions provided with the product. We recommend washing at a low temperature and allowing the bed to dry fully before use.
How long does delivery take?
Orders are normally expected to arrive within 7–11 days.
Delivery times are estimates and may occasionally be affected by carrier disruption, public holidays, severe weather or unusually high order volumes.
Is delivery free?
Yes. We offer free standard delivery throughout the United Kingdom.
Will I receive tracking information?
Yes. Tracking information will be sent by email once it becomes available.
Please allow a short period for the tracking link to become active after dispatch.
Can I change or cancel my order?
Contact us as soon as possible at:
We will try to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.
Can I return the bed?
Eligible online purchases may be returned in accordance with our Returns & Refunds Policy.
Returned items should be unused, clean, free from pet hair, odours and damage, and returned with the original packaging where reasonably possible.
What if my order arrives damaged or incorrect?
Contact us as soon as possible at:
Please include:
- your order number;
- a description of the issue;
- clear photographs of the item and packaging.
Does the bed guarantee that my dog’s anxiety will improve?
No. The PawRest bed is designed to provide a soft, comfortable and secure-feeling resting space, but results vary between dogs.
It is not a medical product and should not replace veterinary advice or treatment.
Do you deliver outside the United Kingdom?
We currently deliver only within the United Kingdom.
How can I contact PawRest?
Email us at:
Please include your order number when contacting us about an existing purchase.