Privacy policy
Privacy Policy
Last updated: 12 July 2026
PawRest respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights available to you.
This policy applies when you visit pawrest.co.uk, place an order, contact us, subscribe to marketing communications or otherwise interact with PawRest.
Who We Are
PawRest operates the website pawrest.co.uk and is responsible for the personal information described in this policy.
For privacy enquiries, contact:
Email: support@pawrest.co.uk
Information We Collect
Depending on how you interact with us, we may collect:
- your name;
- billing and delivery address;
- email address;
- telephone number;
- order and transaction information;
- products viewed, purchased or added to your basket;
- correspondence with customer support;
- device, browser and IP address information;
- website usage, cookie and analytics information;
- marketing preferences;
- fraud-prevention and payment verification information.
We do not normally receive or store your complete payment card details. Payments are processed by authorised payment providers.
How We Collect Information
We may collect information:
- directly from you when you place an order, contact us or submit a form;
- automatically when you use our website, including through cookies and similar technologies;
- from service providers involved in payments, fulfilment, delivery, analytics, fraud prevention and marketing;
- from Shopify and applications connected to our store.
How We Use Your Information
We may use your personal information to:
- process and fulfil orders;
- take and verify payments;
- provide order confirmations, delivery updates and customer support;
- manage returns, refunds and complaints;
- prevent fraud, misuse and security incidents;
- operate, maintain and improve our website;
- understand how visitors use the store;
- personalise content and advertising where permitted;
- send marketing communications where you have consented or where otherwise permitted by law;
- comply with legal, accounting and regulatory obligations.
Lawful Bases
Under UK data protection law, we rely on one or more lawful bases depending on the activity:
Contract
We process information where necessary to:
- accept and fulfil your order;
- arrange payment and delivery;
- handle returns, refunds and customer enquiries connected with your purchase.
Legitimate Interests
We may process information where reasonably necessary for our legitimate business interests, including:
- preventing fraud;
- securing and improving the website;
- understanding store performance;
- responding to enquiries;
- maintaining appropriate business records.
We consider whether these interests are overridden by your rights and interests.
Consent
We rely on consent where required, including for certain marketing communications and non-essential cookies. You may withdraw consent at any time.
Legal Obligation
We may process and retain information where required by tax, accounting, consumer protection or other applicable laws.
Who We Share Information With
We may share personal information only where necessary with service providers such as:
- Shopify, which hosts and operates our online store;
- payment processors, including Stripe;
- fulfilment partners and product suppliers;
- delivery and tracking providers;
- email, customer support and marketing service providers;
- website analytics and advertising providers;
- fraud-prevention, security and technical providers;
- professional advisers, regulators, courts or authorities where legally required.
These organisations may act as processors or independent controllers, depending on the service provided.
We do not sell personal information.
International Data Transfers
Some service providers may process information outside the United Kingdom.
Where required, we use appropriate safeguards intended to protect personal information, such as recognised contractual protections or transfers to countries covered by an adequacy decision.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, tax, accounting, fraud-prevention and dispute-resolution requirements.
Retention periods vary depending on the type of information and the reason it is held.
Cookies
Our website uses cookies and similar technologies to:
- keep the store and basket functioning;
- remember preferences;
- understand website performance and usage;
- support fraud prevention;
- measure and personalise marketing where permitted.
Where required, non-essential cookies will only be used after you provide consent.
You can manage cookies through the cookie banner and your browser settings.
Marketing Communications
Where permitted, we may send you information about PawRest products, offers and updates.
You may unsubscribe at any time by:
- clicking the unsubscribe link in an email; or
- contacting support@pawrest.co.uk.
Withdrawing from marketing does not stop essential messages concerning an existing order.
Your Rights
Depending on the circumstances, UK data protection law may give you the right to:
- request access to your personal information;
- request correction of inaccurate or incomplete information;
- request deletion of information;
- request restriction of processing;
- object to certain processing;
- request transfer of information in a portable format;
- withdraw consent where processing is based on consent;
- complain about how your information is handled.
These rights are not absolute and may be subject to legal exceptions.
To exercise a right, contact:
We may need to verify your identity before completing a request.
Complaints
Please contact us first so we can try to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data protection regulator.
Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure.
Children’s Privacy
Our store is not intended for children, and we do not knowingly collect personal information directly from children.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy when our practices, services or legal obligations change.
The latest version will be published on this page with an updated revision date.
Contact Us
For privacy questions or requests: